Honesty is a fundamental pillar of our company, which is why we want our customers to feel satisfied and come back to buy in our store. So our Shipping and Returns policy is honest, clear and concise. No small print:
SEND TO YOUR HOME (Spain only):
- TERMS AND CONDITIONS
- Peninsular Delivery Service: We deliver within 24 hours from the date of dispatch of the order.
- Delivery service for Balearic Islands: We deliver within 3/5 working days from the date of dispatch of the order.
- Delivery service for the Canary Islands: We deliver within 7 working days from the date of dispatch of the order.
- Expedition: If the purchase (with payment duly credited in case of bank transfer) is made before 13:30 pm, the package will leave our store the same day unless it contains some product with delay (these products are indicated in the description with "ENTREGA 5 a 7 DIAS")
- POSTAGE COSTS:
- Province of Valencia: 0€ "Free Shipping" for purchases over 20€. Purchases Less than 20€ the value of the shipment is of 3,95€.
- Albacete, Alicante, Castellon and Murcia: 0€ "Free Shipping" for purchases over 30€. Purchases Less than 30€ the value of the shipment is of 3,99€.
- Rest of Spain Peninsula: 0€ "Free Shipping" for purchases over 50€. Shopping Less than 50€ the value of the shipment is 4,48€.
- Balearic and Canary Islands: 0€ "Free Shipping" for purchases over 100€. Shopping Less than 100€ the value of the shipment is of 8,95€ Baleares and 22€ Canarias.
- First Change Free: You can exchange the product(s) you have purchased within 14 days of receiving the order. The first exchange is free of charge (the company will cover the costs of collection and shipping). It is one change per order: if it is more than one garment, it must be done in a single collection. No returns will be accepted for garments that have been used and/or do not contain all accessories and original packaging in good condition. To request it, send us an email to email@example.com with the details of the order and the desired change, we will respond as soon as possible indicating the steps to follow.
- Subsequent Changes: You can make more than one change, they will be without any penalty from the company, but you must pay the shipping costs both round trip. These changes must also be requested within 14 days of receiving the order. No returns will be accepted for garments that have been worn and/or do not contain all accessories and original packaging in good condition. To request it, send us an email to firstname.lastname@example.org with the details of the order and the desired change, we will respond as soon as possible indicating the steps to follow.
- ORDER CANCELLATION: It is possible to request the CANCELLATION of the order, as long as the shipping order has not been given. In that case the total amount paid will be returned except that the purchase has been paid by paypal, in which case the expenses that this company charges for this service (3%) will be discounted, which will be applied to the amount to be returned.
- In the case that it has already been sent, the client can request the return of the order to our department of attention to the client: email@example.com (to see details in section RETURNS)
- RETURNS: Within 14 days you will be able to return the order.
- Wrong or Damaged Product: WITHOUT PERSONALIZATION none for the client. You must immediately inform our customer service: firstname.lastname@example.org to proceed with the change.
- Customer Withdrawal: 14 calendar days to return your product. Shipping costs to be borne by the customer. No returns will be accepted of garments that have been used and / or that do not contain all accessories and original packaging in good condition. To request it, send us an email to email@example.com with the details of the order and the information of the product to return, we will respond as soon as possible indicating the steps to follow.
The return has no penalty on the products. Once received the product will proceed to the refund of the amount paid less the Expenses caused by the shipment originated to know:
1- If the shipment has been paid: We will refund the amount paid only for the product (the cost of transport will not be returned) minus the cost of collection which will be equal to the value of the shipment (according to zones).
2- If you have not paid the shipment: The amount will be refunded less the cost of shipping and collection which will be equal to 2 times the value of the shipment (depending on areas). If the products purchased in final form exceed the amount of free shipping for each zone (See section Shipping Costs), we will deduct only the value of the transport for the collection.
3- In the case of having selected purchase by cash on delivery the cost charged by the transport for the service will not be returned.
4- The original payment method will always be used to refund the money.
5- In case of having made the purchase by cash on delivery, the return will be made to a bank account indicated by the customer. The expenses paid for having opted for this form of payment will not be refunded.
6- In case of having paid the purchase by Paypal, the expenses that this company charges for this service will be discounted (3%), which will be applied on the amount to return.
Our products are handmade, their imperfections are part of their beauty and uniqueness.
Paola Koroluk con NIF Y5072823A responsable de TiendaHippie.es en adelante “TiendaHippie”
Direccion: Dr Moliner 40
46100 Burjassot – Valencia
Teléfono: +34 647956674
About Legal Property and Copyright
The owner of this website and its content is "TiendaHippie". It is prohibited the transmission, transfer, sale, rental and / or public display of this website without the permission of their owners. The information and advice presented on this website are for guidance only and "TiendaHippie" is exempt from any liability arising from the lack of accuracy or effectiveness of such information or advice.
"TiendaHippie" reserves the right to modify the content of the website without notice and without any limitation. The information sent to this website or introduced through its forms must be truthful and not violate the right to third parties or the law.
"TiendaHippie" declines any contractual or extra-contractual responsibility with the person or company that had damages of any nature caused by computer viruses or by computer elements of any kind by not being able to guarantee 100% absence of viruses or other elements on the web.
Conditions of Use of the Website
"TiendaHippie" offers on its website information related to the type of activity, products and services you perform, upon subscription and the terms and conditions that are agreed.
"TiendaHippie" reserves the right to update, modify or delete the information contained in www.TiendaHippie.es and may limit or deny access to such information. In particular, "TiendaHippie" reserves the right to eliminate, limit or prevent access to its website when technical difficulties arise due to events or circumstances beyond the control of "TiendaHippie" which, in its opinion, reduce or cancel the levels of security adopted for the proper functioning of the website.
Personal Data Protection Policy
Some services provided on the website may contain particular conditions with specific provisions on the protection of Personal Data.
The personal data collected will be subject to automated processing and incorporated into the corresponding automated files.
The user guarantees that the personal data provided to "TiendaHippie" are true and is responsible for communicating any changes in them.
"TiendaHippie", as responsible for the automated file, guarantees full compliance with the rules of Protection of Personal Data, and so, in accordance with O.L. 15/1999, the agents, participants and authorized are informed and consent to the incorporation of their data to existing automated files.
These files have been registered with the Spanish Data Protection Agency (www.agpd.es), as stipulated by current law, called customers / web providers.
The collection and automated processing of personal data aims to maintain the contractual relationship with "TiendaHippie", the management, administration, provision, expansion and improvement of services in which the user decides to register, as well as the sending by traditional and electronic means, technical, operational and commercial information about products and services offered by "TiendaHippie".
"TiendaHippie" has adopted the security levels of personal data protection legally required, and seeks to install those other means and additional technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to "TiendaHippie". However, the user must be aware that Internet security measures are not impregnable.
Users have recognized rights and may exercise their rights of access, cancellation, rectification and opposition, as well as to be informed of the assignments made by contacting "TiendaHippie" through its email info[at]TiendaHippie.es, by fax or by sending correspondence to its fiscal address.